Technical Deployment Lead Americas

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Competencies We are not obsessed about years of experience, we look for something deeper. The main thing is business acumen coupled with technical aptitude, especially around automation and AI. You probably know how to read a P&L statement and have programmed "hello world". You get that this role is all about creating tangible business value, not getting lost in technical details. In short, you are someone who translates business requirements into results. People are always sending things your way because you just seem to get it. Self-starter: you enjoy learning, you're curious, you like a fast pace, you jump onto business and technical calls, quickly understand people's objectives, then figure out an efficient technical implementation Technical knowledge meets business acumen: you know your way around APIs, webhooks, data migrations, customer objectives, and deadlines. Salesforce Admin knowledge is a plus Problem solver: you're structured, you like logical challenges, and also know when you're heading down a rabbit hole Trajectory We are one of the most versatile teams at Planhat. We work with clients across different industries and team up with colleagues across sales and product. We work alongside our customers at every stage of the client lifecycle. Imagine: Working with sales to build a POC for the C-suite at an EduTech company, teasing the most insightful metrics dashboard they've ever seen Helping a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat Taking a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps but also flagging churn risk and identifying growth opportunities Our backgrounds are eclectic, including sales engineering, solutions architects, customer support, customer success, management consulting, and project management. Some of us had a technical background before joining, and experience with tools like Salesforce, Hubspot, Zapier, or Data Warehouses such as Snowflake and BigQuery. Many of us transitioned from commercial roles, wanting to get deeper into products, and are self-taught technically. Definition of Success You are measured by the business impact you create for Planhat's largest and most complex enterprise customers. You are consistently delivering technically sophisticated solutions that create measurable business value for enterprise customers You are seen as the go-to technical expert by both customers and internal teams, trusted to take on the hardest and most complex deployments You are continuously expanding your technical and commercial skill set, pushing the boundaries of what Planhat can deliver for customers You are actively contributing to the playbook and frameworks that raise the standard for the entire Technical Deployment team You are growing into broader leadership responsibilities, mentoring junior team members and shaping how the team operates

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