Senior Director - Infrastructure

About the role

About Diversified : Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. What to Expect: At Diversified , you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it. Primary Functions: The Senior Director of IT Infrastructure is responsible for leading the strategy, design, and global delivery of enterprise IT infrastructure services, reporting directly to the Chief Information Officer (CIO). This role ensures that infrastructure capabilities: including Azure, Active Directory, Servers, Virtualization, Intune, SharePoint, OneDrive, patching/monitoring, identity & access management (IAM), monitoring, and end-user technologies are scalable, resilient, and aligned with business and digital transformation priorities. As a key member of the IT leadership team, this position partners closely with the CIO to modernize the technology landscape, optimize operations, and enable innovation through reliable, high-performing infrastructure. This role drives the adoption of cloud and automation, establishes global standards, and ensures consistent service delivery across all regions. The leader is accountable for infrastructure performance, availability, cost efficiency, and resilience, while embedding security and compliance requirements into all environments. This role also builds and leads global teams including leveraging offshore GCC, manages strategic vendor relationships, and ensures that IT infrastructure effectively supports business growth and employee productivity. Essential Functions: Strategic Leadership & IT Infrastructure Vision Define and execute the global IT infrastructure strategy aligned with business and CIO priorities Lead modernization initiatives including cloud transformation, hybrid infrastructure, and digital enablement Ensure infrastructure supports scalability, performance, and business growth across regions Global Infrastructure Operations Oversee day-to-day operations of data centers, cloud platforms, networks, and end-user computing Ensure high availability, performance, and reliability of all IT infrastructure services Establish and monitor SLAs, KPIs, and operational metrics Cloud & Platform Engineering Lead adoption and optimization of public, private, and hybrid cloud environments Drive platform standardization, automation, and infrastructure-as-code practices Partner with application teams to enable secure, scalable cloud solutions Network, Workplace & End-User Services Oversee global network architecture (LAN/WAN, VPN, connectivity, SD-WAN) Lead end-user computing strategy (devices, collaboration tools, mobility) Ensure seamless employee digital experience across all locations Infrastructure Security & Resilience Partner with IT Security to integrate security controls into infrastructure design and operations Ensure business continuity, disaster recovery (BC/DR), and resilience planning Lead infrastructure readiness for cyber incidents and system failures Vendor & Managed Services Oversight Manage relationships with strategic infrastructure vendors and service providers Oversee outsourcing, managed services, and global service delivery models Negotiate contracts and ensure cost efficiency and service quality Financial & Asset Management Own the global infrastructure budget Optimize costs through cloud economics, asset lifecycle management, and vendor strategy Drive transparency in IT infrastructure spend and value realization Infrastructure Architecture & Standardization Establish enterprise standards for computer, storage, networking, and cloud platforms Drive technology simplification, consolidation, and standardization globally Ensure alignment with enterprise architecture and CIO vision Talent & Organization Leadership Build and lead a high-performing global infrastructure and operations team Develop leadership pipelines and technical capabilities Drive a culture of accountability, service excellence, and innovation 10. Innovation & Continuous Improvement Evaluate emerging technologies (e.g., AI ops, automation, edge computing) Drive continuous improvement in service delivery, automation, and reliability engineering Lead initiatives to enhance user experience and operational efficiency 11. Cross-Functional Collaboration Partner with: CIO & IT leadership on overall IT strategy Security on infrastructure protection Applications & digital teams on platform enablement Business leaders to align infrastr

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