Resident Services Coordinator

Responsibilities

• Work collaboratively with residents to survey their interests in programming and related activities.
• Host quarterly meetings with residents.
• Develop an outcomes-based work plan for the community.
• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.
• Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events.
• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health.
• Help facilitate voter registration drives.
• Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes.
• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications.
• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.
• Provide crisis intervention support.
• Provide fundraising support for grants, special events, and campaigns.
• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.
• Develop and execute or facilitate family development and parenting events for all populations.
• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
• Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home.
• Coordinate non-profit partners and community organizations programming on site or offsite
• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events.
• Serve as resident liaison for community meetings and social services, programs, and events.
• Identify issues and opportunities ongoing to better serve residents and support Fairstead's mission.
• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events.
• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines.
• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintain consistent documentation of program activities, case management notes, and reports
• Perform other related duties as required.

Benefits

Additional Information

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Resident Services Coordinator provides support and referral services to a population of residents in subsidized multifamily properties. They will monitor the residents' living conditions , the needs, and the services they are receiving. The Resident Service Coordinator will coordinat e programs and services to help residents maintain and improve their quality of life and track their impact and effectiveness .

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