Senior UC Engineer

About the role

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. The Senior Unified Communications Engineer is a senior technical leader responsible for the global architecture, design, and reliability of Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud environments. This role owns the technical direction of core UC platforms, including Cisco collaboration technologies and cloud-based services such as Microsoft Teams, Cisco WebEx, and Zoom, ensuring these mission-critical services meet extremely high availability, performance, and consistency standards worldwide. Partnering closely with Network, Infrastructure, Audio Visual, Security, and Service Desk teams, this position serves as a senior escalation point, leads architectural decisions, and supports global deployments and refresh initiatives. The role also contributes to structured delivery by developing and owning Features and user stories within an Agile workflow, translating business and technical requirements into scalable, resilient UC solutions.

Responsibilities

• Own and define the global architecture for Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud-based environments.
• Serve as a senior technical escalation point for complex UC issues across global environments, including call routing, signaling, media quality, endpoint behavior, and service availability.
• Lead the integration and coexistence of cloud UC platforms (Microsoft Teams, Zoon, Webex) with on-prem Cisco infrastructure at global scale.
• Partner closely with Network and Infrastructure teams to ensure UC architecture is aligned with LAN, WAN, Wi-Fi, VPN, cloud networking, QoS, firewall, and identity standards.
• Lead UC technical efforts for new office builds, renovations, and lifecycle refresh initiatives, ensuring adherence to global architecture and standards.
• Develop, own, and manage Features and user stories as part of an Agile delivery model, translating business and technical requirements into actionable work for engineering and delivery teams .
• Define, maintain, and enforce global UC standards, reference architectures, and deployment models .
• Evaluate new technologies, firmware releases, and cloud feature updates; provide architectural recommendations and lead controlled global rollouts.
• Collaborate with AV, Service Desk, Security, Real Estate, Facilities, and external vendors to deliver a consistent global collaboration experience.
• Develop and maintain architectural documentation, technical standards, and operational runbooks to support scalable and resilient UC services.

Requirements

• 12+ years of experience in Unified Communications engineering within a large enterprise or global environment.
• CCNA Collaboration
• Microsoft 365 Certified: Teams Administrator Associate
• Demonstrated experience owning or contributing to the global architecture of UC services and supporting infrastructure.
• Deep hands-on expertise with Cisco UC platforms, including CUCM, Unity Connection, E911, UCCX, Expressway, Zoom, Webex, Cisco Jabber, and Cisco RoomOS devices.
• Strong experience supporting cloud-based UC platforms, including Microsoft Teams, in hybrid enterprise environments.
• Strong networking fundamentals with proven experience de

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