Process Lead - Bill to Cash

About the role

Location: Hybrid As a Process Lead - Bill-to-Cash at Flora Food Group, you will be responsible for leading end-to-end Order-to-Cash (O2C) operations across global markets, ensuring seamless execution of Billing, Cash Application, Collections, Claims & Dispute Management, and Accounts Receivable processes. You will lead a team of finance professionals, drive operational excellence, partner with key stakeholders across the business, and champion continuous improvement initiatives that enhance customer experience and strengthen cash flow performance. This is an exciting opportunity for an experienced finance operations professional who thrives in a fast-paced global environment and is passionate about leading teams, optimizing processes, and delivering measurable business outcomes.

Responsibilities

• Operational Excellence
• Lead end-to-end Bill-to-Cash (O2C) operations, including Billing, Cash Application, Collections, Claims & Dispute Management, and Customer Account Management.
• Ensure timely, accurate, and compliant execution of day-to-day transactional activities while meeting agreed service levels and internal controls.
• Monitor operational performance through KPIs including DSO, billing accuracy, dispute resolution timelines, productivity, and quality.
• Leadership & Stakeholder Management
• Lead, coach, and develop a high-performing team to deliver exceptional service and continuous improvement.
• Build strong relationships with Finance, Sales, Customer Service, Supply Chain, IT, and global business stakeholders.
• Manage escalations effectively while ensuring a high level of stakeholder and customer satisfaction.
• Continuous Improvement & Transformation
• Identify opportunities to streamline processes, drive automation, and standardize O2C operations.
• Support finance transformation initiatives, system enhancements, and process optimization projects.
• Leverage SAP to improve operational efficiency and deliver business value.
• Governance & Compliance
• Ensure compliance with company policies, audit requirements, and internal control frameworks.
• Maintain process documentation and support internal and external audit activities.
• So, what does it take to be successful in this role?
• Strong expertise across end-to-end Order-to-Cash processes, including Billing, Collections, Cash Application, Claims Management, and Accounts Receivable.
• Proven experience leading teams within Shared Services, Global Business Services (GBS), or multinational organizations.
• Hands-on experience with SAP FI-AR (FSCM experience is preferred).
• Excellent stakeholder management, communication, analytical, and problem-solving skills.
• Passion for driving continuous improvement, automation, and operational excellence.
• What's next
• If this position sounds interesting, please hit the apply button now! The deadline to apply is the 12th July .
• Interview process: Our interview journey is designed to be insightful and collaborative. You'll start with a conversation with our Talent Acquisition team, followed by a discussion with the Hiring Manager, and conclude with interactions with our Functional Head and HR team.
• #LI-KC1
• Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
• No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

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