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Customer Support Agent for Amazon Support DE

External
berlinbrands logoBerlinbrands · Bratislava, Slovakia
Full-timeOn-site2w ago
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About the role

KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN JOIN US! Become a member of one of Europe's leading ecommerce companies and fill out the online application below. CEE HQ Klarstein Business Services, a.s. Grosslingova 6-8 81109 Bratislava, Slovakia cee@klarstein.com

Responsibilities

  • You are a competent and committed contact partner providing support for Amazon via phone and e-mail.
  • You advise and support customers regarding orders, the returns process, and product inquiries.
  • You are the first-level contact and you edit customer inquiries for the Back Office.
  • You are responsible for the post-processing and documentation of customer inquiries.
  • You cooperate with internal departments.

Requirements

  • Excellent English and German language skills (Must).
  • Excellent communication skills.
  • Customer-oriented attitude is a must.
  • Self-motivated with drive.
  • Team player.
  • Customer support experience is a big advantage.
  • Experience with Amazon.

Benefits

Teambuildings - Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that we know how to party.Coffee bar - Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart's content.Employee discounts - Save 30% on anything from our brands. Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer.Multisport card - Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us.Bonuses for special occasions - We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions like anniversaries, getting married, etc.Sick days - On top of an annual leave, you have a few paid sick days you can use to recover.Slovnaft BAjk - If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava).A wide range of courses - Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips.English/German/Slovak lessons - Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere!We offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair.Performance bonus

Additional Information

KLARSTEIN has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe's largest digital companies including around 500 employees around the globe. from 1650 €/month gross - Your final gross monthly compensation will reflect experience, skills, and qualifications.

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