Principal Consulting Engineer - DX

Responsibilities

• Accountable for meeting or exceeding expected utilization and services revenue goals aligned to the Engineer Bonus Plan.
• Actively manage availability and engagement decisions to support practice and portfolio demand.
• Maintain high standards of operational excellence, including timely completion of time entry, required training, and reporting expectations.
• Regarded as the technical expert in their job family within CDW.
• Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
• Serves as a senior advisor to leadership.
• Collaborates within the practice or cross practice on training plans and approaches to best equip staff for successful implementations. Develops standards, best practices, and training for team members in their area of expertise.
• Defines project strategies or technical options to balance customer project goals and financial constraints.
• Provides leadership and expert advice/counsel on technical subject matters and architecture design to
• Customers, the Infrastructure Solutions Team, and other Extended Sirius Teams.
• Recognized by customer , peers, and management as SME expert , staying relevant in upcoming technologies, IT trends and IT transformation.
• Escalates and communicates alternatives with associated risks with executives and stakeholders. Ensures procedures are being followed and assists in resolving complex problems which require professional level input.
• Ability to navigate difficult customer environments independently, effectively, and consistently.
• Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically
• recommends client project financial goals, metrics, and ROI.
• Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome.
• Contributes to industry best practices. Known resource within the technology industry.
• Actively contribute to presales motions, including client meetings, SOW reviews, service scoping, and solution shaping.
• Partner with sellers, SDMs, and PSMs to identify whitespace and drive follow-on service opportunities.
• Serve as a visible technical leader within the practice, regularly promoting capabilities and availability across internal stakeholders.
• W hat we expect of you:
• Bachelor's degree , and at least 10 years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support OR
• 14 years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support.
• High-end experience in Call Center systems engineering
• Experience with call flow analysis and development
• Programming experience with any of the following manufacturers' products: Cisco, Five9, Zoom, Microsoft, Genesys, NICE CXone
• Knowledge of voicemail, unified messaging, IVR systems, integration to CRM packages
• Knowledge of Python, Java and/or VB Script a plus
• AUCCE Specialization or other Contact Center vendor equivalent training programs
• Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
• History of building constructive relationships with clients, partners, and coworkers at all levels of the organization, navigating interpersonal and group dynamics comfortably.
• Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in manner

Benefits

Additional Information

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Principal Consulting Engineer will e nsure the solution is implemented as designed to the customer's satisfaction and approval. Make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for clients.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at CDW? Share your experience