Risk Behavioural Analyst

About the role

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We're building experiences that wow our customers - and that starts with bold, curious people who want to do work that matters. If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Risk behaviour analyst , you'll be supporting the delivery in mitigating potential losses for the business associated with promotional, marketing, and gameplay strategies across both the casino and sports segments. This will help us excel at proactively identifying casino and sports behavioural traits that could result in suspicious activity, advantage play and fraud to stay. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

Responsibilities

• As part of your role, your responsibilities will include:
• Casino & Sport Behaviour Management
• Detect and identify customers displaying behaviour which fall in line with gameplay profitability strategies
• Detect and identify behaviour trends across accounts, using all metrics available to identify fraud group activity
• Investigate accounts and take the appropriate action
• Ensure that adequate preventative and detective strategies are in place to mitigate loss
• Compile fraud group profiles, put measures in place to mitigate and communicate across the Department for detection.
• Suggest / Recommend new or improvement to rules or processes within the aimed at detecting fraudulent activity
• Game Logic Monitoring
• Understand the workings of all games
• Keep the department abreast of game features that present a potential risk
• Continuous monitoring of profitability of games
• Escalation of game malfunctions
• Affiliate Management
• Review of new affiliate signups
• Monitor and analyse affiliate traffic and revenue to detect any irregularities
• Alert key stakeholders to affiliate profitability concerns
• Reporting
• Compile impact analysis on all groups to monitor group activity
• Group activity reporting and compilation of Internal SARS
• Maintain accurate records of tasks and results with a focus on achievements and efficiency
• Prepare monthly reporting for submission to key stake holders
• Ad-hoc
• Staying abreast of and be the expert on industry changes in regards to both software and promotions
• Construction of rules to proactively reduce the risk of advantage gameplay to the business
• Conduct impact analysis across each Sports and Casino group/syndicate to monitor and assess group-level activity.
• Understanding Terms & Conditions and recommend changes in line with investigation findings
• Monitoring of social media discussions in relation to gameplay profitability strategies
• Continuous development, implementation and enhancement of procedures, tools and systems
• Ensure Policy and Process documents are up to date and stored for reference
• Ensure that "cheat sheets" are compiled and available for reference
• Be aware of and understand the Regulatory requirements pertaining to the various functions of the daily tasks
• To maintain and meet current SLA's
• Adhoc projects
• This list covers your core responsibilities - with plenty of room to stretch, explore and take on new challenges as we grow.

Requirements

• You're someone who brings:
• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball with a track record of delivering on time and within scope
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability - you stay sharp, productive and positive in fast‑moving environments to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• A good understanding of the Risk Environment (methodology, systems & technology)
• A good understanding of Risk exposure in Sports betting
• A very goo

Additional Information

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

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