[C] Salesforce Engineer

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Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. ** Job Description Department and Position Overview: At MLSE Digital Labs, we are passionate about using technology to deliver a value centric experience throughout sports and entertainment, regardless of whether the customer is an internal or external consumer of what we build. As part of Digital Labs, the Customer Data and Relationship Platforms team focuses on applying that approach by combining technology and data to improve the interactions that we have with our customers. This directive is critical to both the ongoing success of MLSE's core business as well as the growth and expansion into new business opportunities. MLSE is looking for a Senior Salesforce Loyalty Cloud Administrator/Developer to support the administration, configuration, development, integration, and ongoing optimization of our Salesforce ecosystem, with a strong focus on Salesforce Loyalty Cloud / Loyalty Management. This role blends the hands-on responsibilities of a senior Salesforce administrator and Salesforce developer, and will work closely with business stakeholders, Business Analysts, Salesforce Admins, Developers, Architects, Marketing, Partnerships, Membership, Fan Experience, and Data teams to deliver scalable loyalty capabilities that deepen fan engagement across MLSE's brands, venues, digital products, and partner experiences. The successful candidate will bring deep Salesforce platform experience and extensive hands-on experience implementing, supporting, and enhancing Salesforce Loyalty Cloud / Loyalty Management, including member administration, program setup, loyalty currencies, tiers, accrual and redemption rules, rewards, benefits, vouchers, promotions, referrals, partner administration, data integrations, and loyalty-triggered customer journeys. Position Type: Freelance Role Contract Length: 1 year Range of Responsibilities: Own the day-to-day administration, configuration, development, troubleshooting, and continuous improvement of Salesforce Loyalty Cloud / Loyalty Management and related Salesforce platform capabilities. Partner with BAs, Developers, Admins, Architects, Product Owners, Marketing, Partnerships, Membership, Fan Experience, and Data stakeholders to translate business requirements into scalable Salesforce solutions. Design, configure, develop, test, deploy, and support loyalty capabilities including program setup, member management, point and non-point currencies, tiers, accrual rules, redemption rules, benefits, vouchers, promotions, gamification, referrals, partner administration, and member lifecycle workflows. Create and maintain Salesforce processes that address business and user requirements using a combination of declarative configuration and custom development, including Flow, validation rules, approval processes, dynamic forms, Lightning pages, Apex, Lightning Web Components, SOQL/SOSL, and Salesforce APIs. Support integrations between Loyalty Cloud and MLSE's broader customer

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