Services Partner

About the role

We are seeking a dynamic and experienced Services Partner in Universal Banking at Finastra. In this role, you will be responsible for partner relationship & performance management, partner enablement, scaling and building partner ecosystem to support Services group, and ensuring our implementation partners are fully equipped to deliver value to our mutual clients. You'll act as a trusted advisor, bridging the gap between our internal teams and external Services partners to drive successful outcomes. This is a critical relationship management role, the leader will build trusted relationships with key stakeholders within Finastra, clients and the Partner organization for success and to facilitate resolution of any issues.

Responsibilities

• Partner Relationship Management:
• Develop and maintain strong, strategic relationships with service partners undertaking solution implementation/onboarding.
• Act as the primary liaison for partner communications, ensuring alignment with BU strategic goals and operational objectives.
• Foster trust and collaboration to enhance partner engagement and satisfaction.
• Facilitate partner bids, effective decision-making process on bids, feedback sharing with partners and building strength in partner organizations to scale
• Performance Management:
• Define and monitor partner performance metrics (KPIs) to ensure delivery excellence.
• Conduct regular business reviews and provide actionable insights for improvement.
• Implement performance improvement plans where necessary.
• Liaise with internal stakeholders to obtain timely feedback on partners/partner resources and build improvement plans necessary for partner success
• Scaling & Ecosystem Development:
• Design and execute strategies to grow and scale the partner ecosystem.
• Identify and onboard new partners to expand service capabilities and market reach.
• Develop joint business plans and targets with partners to drive revenue and customer success.
• Partner Enablement:
• Ensure partners have access to training, tools, and resources for success.
• Facilitate enablement programs, certifications, and knowledge-sharing sessions.
• Create partner toolkits and best practice guides in collaboration with Partners and internal stakeholders to support service delivery.
• Ensure partner resources maintain certification status; coordinate with internal stakeholders on ongoing or new training necessary to ensure partner enablement is maintained.
• Opportunity Development Support:
• Collaborate with GTM partners group on new business opportunities and strategies for improvement.
• Work closely with GTM partner group and other internal teams to support partner-led growth.
• Conflict Resolution:
• Serve as escalation point for partner-related issues and conflicts.
• Work with internal stakeholders, customers, and partners to resolve challenges promptly.
• Partner Success Strategy:
• Develop and execute a comprehensive partner success framework.
• Drive initiatives that improve partner retention, satisfaction, and revenue contribution (through successful delivery).
• Analyze industry trends and competitor strategies to continuously enhance partner programs.

Requirements

• Solid experience in managing 3rd party vendors providing service delivery - preferably in fintech or SaaS/Cloud.
• Proven ability to build and manage partner ecosystems and service delivery models.
• Excellent communication, facilitation, and relationship-building skills. Strong verbal and written communication, capable of building trusted relationships both inside and outside the organization
• Proven ability to manage multiple stakeholders and projects in a fast-paced global environment.
• Experience with CRM and partner management tools (e.g., Salesforce, PRM platforms)
• Ability to guide, lead and influence team and key stakeholders
• Demonstrates accountability and commitment by making sound decisions
• Demonstrated ability to think strategically and analytically about business, product, and technical challenges
• Results-oriented with a growth mindset considering resource constraints, competing priorities, and aggressive timelines
• Experience leading teams and working cross-functionally to achieve required outcomes
• Experience working in a matrix/global environment.
• High levels of energy, resilience and emotional intelligence
• We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit

Benefits

Additional Information

Who are we? At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

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