Customer Service Agent - Travel - Sabre
External
Wnsglobalservices144 · Cape Town, South AfricaPrepare for this interview
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About the role
- Agent should be willing to work in a 24x7 environment including weekend working- Must have excellent command over English Language- Dedicated to High Quality experience for customers and delivering high CSAT- Ability to identify stated and unstated customer needs, follow quality metrics- Being a travel consultant and help customers with their booking needs- Manage financial transactions and processing payments adhering to security and verification policies- Providing recommendations to customers and adhering to multiple process needs- Responding to customers inquiries on their travel- changes/cancelations of their bookings- Knowledge of Travel products, basic geography- Alert management of potential security issues or client complaints- Resolve customer complaints and issues- Consultative assistance to customer- Adhere to timelines schedules GDS Systems experience - Sabre
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