Product Manager

Responsibilities

• Your day-to-day work will involve balancing longer-term platform improvements with delivering changes required to support regulatory, operational and business needs. This may include:
• Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys
• Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements
• Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency
• Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements and deliver fair outcomes for customers
• Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate
• Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes
• Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams
• About you
• At least 2 years pro

Benefits

Additional Information

Product Manager 🌏 London / Manchester 💷 Discretionary Company Bonus Scheme ⏰ Monday - Friday (37.5 hours per week - hybrid) 💖 Our perks 🌏25 days holiday (rising to 28 after 3 years' service) plus bank holidays, to take time to recharge and do something you love. 🤒 Private Medical - via vitality, with reward schemes paid for you and your family. 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc 👍Pension - Oodle will contribute 5% of your salary into your pension pot to help you save for the future 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 🥝Free breakfast, drinks and fruit in the office - you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 🤟Employee discounts - discounts you can access anywhere, anytime for all major shops. 👌1 day volunteer day per year - an opportunity to give back to the community each year. ⭐Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme). 🤧Paid sick leave - enhanced company sick pay. 👨Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers. 🚗 Oodle - who are we ? 🚗 Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment - and beyond. Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people . Since 2016, we've supported tens of thousands of customers on their car buying journey As an employer, your career is important to us. We're committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression. We're looking for a Contact Centre Product Manager to take ownership of Connex, our customer contact platform that underpins every customer interaction. This role will ensure that our agents have the right tools to support our customers effectively, efficiently and in line with FCA regulations. You'll work closely with operationally teams and will balance strategic work with hands on delivery. 🙌 The Role The role and Team Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business. We work closely with engineers, data scientists, designers and operational teams to build systems that support customers and the colleagues who serve them. You'll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement. In this role, you'll focus on improving the tools and experiences used by both customers and internal teams, while ensuring our platform and processes remain compliant, efficient and scalable. You'll work closely with stakeholders across operations, including customer services, collections and complaints, with regular engagement across the wider business and exposure to senior leadership. As a team we solve problems like: How can we simplify operational processes and reduce manual work for internal teams? What improvements can we make to ensure our platform scales effectively as the business grows? How can we improve the reliability and clarity of customer communications in a regulated environment? How do we ensure customers in financial difficulty receive fair and consistent outcomes? How do we ensure our customer journeys meet evolving regulatory and compliance requirements?

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