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Assistant Operations Manager - Rochester, NY (DOT)

External
acrt logoAcrt · NY Rochester
ContractOn-site5d ago
Excel
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About the role

At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team . The Assistant Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in planning, directing, coordinating, and managing the operations of Bermex. This position is a liaison between the field, corporate office, and the client while ensuring operational corporate objectives are accomplished through safety, productivity, work quality, techniques, and profit. This position also requires a high degree of organization, excellent time management, and exceptional communication skills.

Responsibilities

  • Supervise and assist the operations team:
  • Coordinate work schedules for personnel
  • Oversee projects and supports technicians, line locators, and meter readers
  • Assist personnel in these areas when objective goals are not being met
  • Supervise and train employees, accordingly
  • Must be willing to travel (potentially overnight) when required
  • May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)
  • Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)
  • Act as the liaison between the field, corporate, and clients:
  • Attend and conduct meetings to ensure the terms and conditions of the contract are being met
  • Capable of starting new contracts and assisting sales team as needed
  • Assist the Operations Manager, Director of Operations, and President as needed
  • Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information
  • Communicate with customers
  • Refer all customer complaints to the appropriate authorities
  • Understand customer guidelines and adhere to those guidelines
  • Facilitate client communication when needed
  • Other duties as assigned .
  • About You

Requirements

  • Education: High School D iploma or GED
  • Experience: 2 years of field experience in meter reading, natural gas line locating , or leak surveying
  • Education: Bachelor's Degree in Business Management
  • Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience
  • Your Skills:
  • Ability to multi-task , and work independently a nd as a team
  • Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating , or leak surveying
  • Adequate time management skills to finish daily meter reads in a timely manner , figuring out an efficient way to read meters for that day
  • Excellent communication skills, comfortable interacting with management and customers
  • Ability to interact with unhappy or negative customers in a professional manner
  • Excellent attention to detail for problem solving and finding
  • Ability to walk long distances and prepare for weather conditions, accordingly
  • Strong knowledge of business acumen
  • Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)
  • Drug/Alcohol Testing:
  • Drug/alcohol testing is required
  • Drug/alcohol testing required per N on- R egulatory requirements for employees working with water, electric or meters
  • Drug/Alcohol testing required per Federal DOT r egulations for employees working with g as meters

Benefits

Health and Safety :Group health plans including medical/prescription, dental, vision and a variety of other coverage optionsCompany paid group life insurance, accidental death & dismemberment insurance, short and long term disabilityFlexible Spending Accounts or an option for a Health Saving Account with company matchCompany paid Employee Assistance Program (EAP) for all employees and eligible family membersRetirement :Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no costRoth or Traditional 401(k) Retirement plan with company matchPTO Plans ( a fter 90 completed days of service for full-time employees) :Paid VacationPaid HolidaysPaid Wedding DayVeterans Day paid time off for our veteransPaid Sick Time (New York based positions ONLY)Perks/Allowances :Company vehicle (for all driver-based positions)Gas card for company vehicle (if applicable)Company provided cell phone or mobile allowance (if applicable)Boot allowance from approved vendorsDaily per diem for travel-basedHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options

Additional Information

Bermex, Inc. Full time Regular

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