Forward Deployed Solution Architect - Applied AI FDE

Responsibilities

• Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
• Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
• Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
• Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
• Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
• Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
• Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets.
• What Success Looks Like:
• Solution-Ready Build Delivered: You deliver a validated AI solution-ready build within 8-12 weeks that directly addresses a business-critical problem.
• Widespread Reuse: Your assets-from prompts to orchestration logic-are leveraged by other teams and codified for scale.
• Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence.
• Business Transformation: The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction.
• Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments.
• Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner.
• What You Bring:
• Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Enterprise Experience: 15+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years.
• Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling. Experience designing full-stack intelligent workflows.
• Cloud & Infrastructure Fluency: Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terra

Additional Information

Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprise leaders aren't just experimenting with AI-they're demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success. As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation.

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