Customer Service Officer/Executive

Requirements

• -Minimum O Levels and above
• -Minimum 1-2 years customer service experience for Officer/2-3 years experience for Executive
• -Able to communicate effectively
• -Proficient in MS Office - Word, Excel, PowerPoint, Outlook etc
• Remuneration:
• -Basic Salary: $3000 - $3200 (depending on experience)
• -Working hours: 7.30AM-6.00PM (Monday to Friday)
• -Shorter working hours on certain months
• -5 days work week
• -Office working environment
• -Annual leave 10days per year + special off days

Additional Information

Working Location : Near Woodlands/Marsiling Responsibility: -Act as the first point of contact for all transportation-related enquiries from parents, students, and staff. -Handle all transportation-related enquiries, feedback, and complaints from parents and staff. -Address feedback, complaints, route change requests, and emergency issues with appropriate follow-up. -Coordinate daily bus routes, driver schedules, and student transport lists. -Liaise with bus vendors and drivers to ensure punctuality and service standards. -Maintain accurate transport records, billing details, and service documentation. -Monitor vehicle servicing, compliance, and safety requirements. -Coordinate incident reporting and documentation when necessary. -Perform other administrative and ad hoc duties as assigned

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Company Intel

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