Urgent !!! Service Desk Engineer (ITIL, Preventive Maintenance, Data Centre)

Responsibilities

• Assist and support service request, issues tracking and documentation.
• Assist in customer communication.
• Maintain all service documentation and records.
• Coordinate internal teams to fulfil customer service requests.
• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.
• Update and track internal inventory and update documentation.

Requirements

• Diploma or Degree in Engineering, IT, Network Engineering, or related field.
• Minimum 2-3 years of experience in technical support, service operations, and basic logistics coordination.
• Exposure to a technology-driven or service delivery environment preferred.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Ability to track multiple service requests and issues, ensure timelines are met.
• Basic understanding of IT or technical service workflows.
• Experience in troubleshooting system or network-related incidents.
• Ability to work in a high-pressure, 24/7 operational environment.
• Focused on responsiveness, service recovery, and satisfaction.
• Strong ability to maintain accurate records and reports.
• Able to coordinate and facilitate between technical and non-technical teams.
• Proactive in identifying issues and driving resolution.
• Willingness to participate in on-call support rotation.
• HOW TO APPLY:
• Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on " Apply Now" and provide the below details in your resume.
• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving
• We regret only shortlisted candidates will be notified.
• Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
• Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
• Trust Recruit Pte Ltd
• EA License No: 19C9950
• EA Personnel: Lim Dick Sern (Dick Sern)
• EA Personnel Reg No: R22106832

Additional Information

Highlights: Permanent job opportunity Great remuneration & benefits Great career progression 5 days work week, normal office working hour good experience in preventive maintenance, familiar with ITIL framework are welcome Location: Ubi

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at TRUST RECRUIT PTE. LTD.? Share your experience