Salesforce Technical Customer Service Specialist with AI Focus

Responsibilities

• Implement strategies at our clients to maximize efficiency, cost savings and drive sales within service.
• Develop and lead AI-driven projects within service to improve customer and employee experience, and increase sales.
• Manage and drive both large transformations and smaller projects within business processes and technological implementations.
• On top of core consulting skills (leadership, sales, networking)
• Strong understanding and experience working with Salesforce
• Extensive experience working with service excellence across multiple industries: Key requirement to understand the shift in service that is currently ongoing and to support our clients making that shift.
• Proven experience in developing and driving AI initiatives within service.
• Strong background in business processes and technological implementation, focusing on large transformations and the ability to manage smaller projects.
• Personal Attributes:
• Clear drive, assertive, and high abilities to identify and leverage sales opportunities.
• Pragmatic, structured and detail-oriented in their approach.
• Ability to work independently and in teams to achieve organizational goals.
• How to Apply:
• You apply online. Your application should consist of:
• CV
• A short motivation for why you are interested in the role
• Please submit your application as soon as possible, as we work with ongoing selection.
• At Deloitte, we value different skills, perspectives, and experiences, as it enables us to effectively solve complex challenges for our clients. We encourage you to apply for the position if you believe your skills can contribute to our team´s success.
• Questions?
• If you have any questions regarding the role or the application process, please contact Sara Johansson, Manager Talent Acquisition, at sajohansson@deloitte.se.
• We are looking forward to your application!
• What impact will you make?

Additional Information

We are seeking an experienced person with a strong background in optimising efficiency, reducing costs, and increasing sales across various industries within the area of service excellence. The ideal candidate has a strong focus on driving AI initiatives within service and is eager to continue developing this area.

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