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Reseller Operations Specialist (Marketplace & Wholesale)

External
zoro logoZoro · Chicago, IL
Full-timeOn-site2d ago
ComplianceDocumentation
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Responsibilities

  • Identify, qualify, and support prospective reseller and wholesale partners by guiding prospects through onboarding, program requirements, and activation processes.
  • Manage the reseller partner lifecycle from onboarding through ongoing operational support, engagement, compliance monitoring, and offboarding activities as needed.
  • Serve as a primary point of contact for reseller and wholesale partners, resolving account, order, documentation, product feed, and operational inquiries in a timely and professional manner.
  • Build and maintain strong partner relationships through proactive communication, issue resolution, and a customer-curious approach that supports partner satisfaction and long-term program participation.
  • Monitor reseller program compliance and governance standards, including return rate requirements, approved use of product feed data versus website scraping, fulfillment standards, and marketplace-related risks, escalating issues to appropriate stakeholders when necessary.
  • Coordinate cross-functionally with Legal, Customer Service, Category Management, and Technology teams to resolve partner issues, support program initiatives, and improve operational processes and scalability.
  • Maintain accurate partner records, develop and update program documentation and onboarding resources, and identify opportunities to improve workflows, partner experience, and operational efficiency.

Requirements

  • 2+ years of experience in customer support, account management, sales operations, partner management, program coordination, or related fields
  • Strong communication and relationship management skills with a customer-first and customer-curious mindset
  • Ability to identify and engage prospective partners while supporting long-term relationship management
  • Highly organized with strong attention to detail and ability to manage multiple priorities
  • Process-oriented thinker with strong problem-solving and operational skills
  • Experience in B2B ecommerce, distribution, reseller programs, wholesale operations, or marketplace environments preferred
  • Familiarity with ERP systems, ticketing platforms, procurement systems, or ecommerce tools preferred
  • Exposure to ecommerce marketplaces such as Amazon or Walmart and understanding of seller operations or compliance is a plus

Benefits

Zoro's total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:Medical, dental, vision, and life insurance plans with coverage starting on day one of employmentMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeingAt least 18 paid time off days annually for full-time employees and 6 company holidays per year6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution requiredTuition reimbursement, student loan refinancing and access to financial counseling, education, and toolsCharitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizationsEmployee discounts and admission to various civic and cultural institutions around ChicagoZoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline viewsFor additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here .The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the timeHealth insuranceDental insuranceVision insurance401(k)

Additional Information

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started! Job Function: The Reseller Operations Specialist supports the growth, lifecycle management, and operational success of Zoro's Marketplace and Wholesale Reseller programs. This role is responsible for identifying and onboarding reseller prospects, supporting partner relationships throughout the reseller lifecycle, and ensuring operational excellence and program compliance. The expected outcome is sustainable program growth, strong partner engagement, proactive program governance, and scalable reseller operations that align with Zoro's business objectives.

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