Service Coordinator

About the role

As our Service Coordinator, you will be responsible for: Managing incoming customer calls and emails Scheduling engineers and service appointments Preparing job sheets and updating CRM systems Coordinating with customers, suppliers, and internal teams Maintaining accurate service and customer records Supporting the smooth day-to-day running of service operations

Requirements

• Excellent communication and telephone skills
• Strong organisational and multitasking abilities
• Professional and confident approach
• Good knowledge of postcode areas and route planning
• Experience using Microsoft Word & Excel
• Ability to work independently and as part of a team
• Experience with CRM systems is preferred
• Training on Clik software will be provided
• Essential Requirements
• Previous experience in an administrative, scheduling, customer service, or coordination role
• Experience handling telephone and email enquiries professionally
• Experience working in a fast-paced office environment
• Experience using Microsoft Office applications, including Word and Excel
• Skills & Knowledge
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• Ability to multitask and prioritise workload effectively
• Confident telephone manner and professional approach to customer service
• Ability to remain calm and professional under pressure
• Good attention to detail and accuracy in record keeping
• Knowledge of postcode areas and route planning
• Basic understanding of CRM systems and administrative processes
• Personal Qualities
• Friendly, professional, and approachable manner
• Reliable and dependable with a strong work ethic
• Smart and presentable appearance
• Positive attitude and willingness to learn
• Flexible and adaptable approach to daily tasks
• Ability to build strong working relationships with customers, engineers, suppliers, and colleagues
• Desirable Requirements
• Previous experience in a service coordination or engineering support environment
• Experience using CRM software such as Clik
• Experience scheduling engineers or field-based staff
• Understanding of service operations and customer scheduling processes
• To Apply
• If you feel you are a suitable candidate and would like to work for Pumping Solutions, please do not hesitate to apply.

Additional Information

Service Coordinator Location: Office-based role in Pinchbeck Salary: Competitive Salary (Dependent on Experience) Vacancy Type: Full-Time Permanent Position Working Hours: Monday to Friday 8:30am - 5:00pm We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team. This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.

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