Senior Manager - Customer Support and Managed Services IT management

Responsibilities

• Manages a team of exempt individual contributors, supervisors and/or lower-level managers, that typically support the organization's large and complex business units or IT management functions.
• Develops and implements guidelines for the deployment and management of systems and software, automation, configuration management, asset management, and performance monitoring.
• Manages infrastructure design, acquisition, implementation, operation, and maintenance, along with client services support.
• Provides architectural and engineering leadership, defining, and implementing strategies for system scalability, availability, and functionality.
• Acts as a key advisor to senior management on the development of overall policies, long-term goals, and strategic plans of the organization, operating within the framework of functional guidelines and ensuring adequate support for proposed projects.
• Partners with leadership to analyze monthly financial and operating results, isolates and explains key variance items and identifies areas for improvement and makes recommendations for maximizing opportunities.
• Supervises the team as well as individual performance and monitors the attainment of organizational goals and contractual commitments, encompassing aspects such as budget, cost, service availability, responses, and reports.
• Collaborates with leadership as a strategic partner, influencing the future direction of the respective segment and aligning business and functional strategy to generate sustainable, profitable growth.
• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.
• Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7+ years managing team of job-related experience and total 13+ years of experience, preferably in IT supervisory, or a related field.
• Preferred Certifications
• Project Management Professional (PMP) Certification
• Knowledge & Skills
• Agile Methodology
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• DevOps
• Finance
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• SAP Applications
• Scrum (Software Development)
• Technical Support
• understanding SOX compliances
• Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
• Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
• Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
• Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
• Job -
• Data & Information Technology
• Schedule -
• Full time
• Shift -
• No shift premium (India)
• Travel -
• Relocation -
• No Equal Opportunity Employer (EEO) -
• Please be assured that you wi

Additional Information

Senior Manager - Customer Support and Managed Services IT management Description - Job Summary - This role is responsible for managing a diverse team of exempt individual contributors, supervisors, and managers supporting complex business units or IT management functions. The role engages in development of protocols for systems and software, while also managing infrastructure design, acquisition, implementation, operation, and maintenance. The role serves as a key advisor to senior management, provides strategic direction, aligns projects with organizational goals, and analyzes financial and operational results for improvement. The role also provides architectural and engineering leadership and drives talent management efforts, including recruitment, performance coaching, and career development.

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