Solution Support Analyst

Responsibilities

• Provide technical support on solution application questions from clients regarding the company's software.
• Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
• Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate

Requirements

• Required
• Bachelor's Degree or equivalent relevant work experience
• Preferred
• At least 2 years of experience in a customer service environment
• Customer service experience in a technical role
• Healthcare solution support experience
• SQL database and query knowledge
• Healthcare clinical workflow experience
• If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
• All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
• Netsmart's Job Applicant Privacy Notice may be found here .

Benefits

Additional Information

About Netsmart At Netsmart, improving care delivery isn't just our aspiration; it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Position Overview: We are seeking a customer-focused Technical Support professional to provide application support for our software solutions. In this role, you will partner with clients to troubleshoot issues, answer technical questions, and ensure a seamless user experience.

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