Patient Financial Coordinator (Remote)

About the role

Patient Financial Coordinator (Remote) Are you passionate about making a difference in patients' lives while navigating the dynamic world of healthcare finance? Do you thrive in a fast-paced environment, providing exceptional support and clarity to those in need? If so, NIVA Health invites you to apply for our fully-remote Patient Financial Coordinator role! At NIVA Health, our mission centers on helping people heal. Our team delivers advanced healthcare solutions to patients with compassion, innovation, and expertise. As a Patient Financial Coordinator (PFC), you will set the tone for a positive patient financial experience-ensuring clarity, consistency, and kindness in every interaction while upholding our Core Values: Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity. In This Role, You'll: Serve as the primary point of contact for patient financial communications. Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities. Contact patients prior to or following services to discuss financial responsibility and collect payments. Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements. Document all financial communications and transactions in the appropriate systems. Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate. Proactively help reduce bad debt through timely patient outreach. Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects. Consistently deliver compassionate customer service to patients, referral sources, and internal teams. Maintain strict confidentiality and HIPAA compliance at all times. You're a Great Fit If You: Have a high school diploma or equivalent (required). Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting. Understand U.S. medical insurance terminology - including Medicare, Medicaid, and commercial insurers. Demonstrate excellent customer service skills and professional phone etiquette. Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language. Are highly organized, detail-oriented, and comfortable managing multiple priorities. Are proficient with Microsoft Office and, ideally, EMRs/practice management systems. Embrace and promote NIVA Health's Core Values in every interaction. Bonus Points If You: Have 3+ years of experience in patient financial services or medical billing. Are experienced in collecting patient balances in a clinic, hospital, or specialty care environment. Have worked with wound care or similar healthcare specialties (not required). Have experience using payment processing and revenue cycle systems. Key Performance Indicators (KPIs) Your contributions support our shared success. You'll be measured on: Exceptional patient financial experience and satisfaction. Upfront collections and reduction of accounts receivable. Accurate documentation of financial interactions. Compliance with regulatory and organizational standards. Support of revenue cycle initiatives that improve cash flow/efficiency. Why Join NIVA Health? At NIVA Health, you're empowered to make a meaningful impact on patients-helping them navigate healthcare costs with compassion and confidence. We celebrate achievement, invest in your continued growth, and foster a collaborative and positive team environment. Pay: $1,500 per month Work Schedule: US Eastern Timezone (Monday-Friday) Location: Fully Remote Ready to help build the next generation of healthcare excellence-one patient at a time? Apply today and join us at NIVA Health! Learn more about us at https://nivahealthwoundcare.com/

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