Dedicated Account Representative

Responsibilities

• Completes reports as needed using INSIGHTS Tool.
• Run KPI reports to identify trends & their impact to the client.
• First point of contact for Client Manager regarding day-to-day program questions
• Research and consolidates industry trends, sharing and applying knowledge to enhance review impact and positioning.
• Collaborates with Client Management to prepare business reviews
• Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
• Supports other internal/external document production and internal/external projects as required.
• Provides support for client Governance and KPI meetings.
• Manages and leads project plan tracking and updates.
• Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs.
• Provides overall Client Program support to the Client General Manager being the point of contact to cover CGM
• Provides support and engages directly with the Client as needed to resolve escalated Customer Service Issues
• Provides support and engages on issue resolution - raising cases and follow up to closure.

Requirements

• Must have previous direct client management support, account management or DAR (Dedicated Account Representative) experience.
• Thorough knowledge of the Business Travel Industry.
• Strong Experience using Amex GBT INSIGHTS Reporting Tool.
• Knowledge of NEO an advantage.
• Travelport GDS Experience preferred.
• Experience working with a multi national account preferred.
• Excellent PowerPoint, Excel, Word, & SharePoint skills.
• Ability to work under pressure and maintain flexibility.
• Good understanding of travel related data.
• Ability to analyze & assess raw data to draw meaningful conclusions.
• Interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
• Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines.
• Adaptation to change and new direction on short notice.
• Ability to identify issues or challenges requiring escalation.
• Ability to balance compliance with company initiatives.
• Ability to work under tight timelines and pressure of client driven deliverables / demands.
• Excellent written & verbal communication skills.
• Location
• United Kingdom
• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
• A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
• Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
• What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Benefits

Additional Information

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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