Operations and Maintenance Analyst

Benefits

Additional Information

Energy & Facilities (E&F) operates and manages Harvard's energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. The Operations and Maintenance Analyst is a key member of Harvard's Engineering & Utilities group, which owns and operates the University's central utility systems, including: Steam production and distribution Chilled water production and distribution 15kV electric generation and distribution The Analyst provides data-driven insight and operational support to ensure safe, reliable, efficient, and cost-effective utility service to the Harvard campus. This position is responsible for analyzing operational data, supporting maintenance planning and optimization, developing and maintaining performance dashboards, and assisting in the continuous improvement of work processes, asset management practices, and regulatory compliance. Job-Specific Responsibilities: Operations Performance & Analytics Collect, validate, and analyze operational data from steam, chilled water, and electric systems, including plant performance, distribution system performance, and reliability metrics. Develop and maintain operational dashboards, scorecards, and routine reports for leadership and plant operations teams. Monitor key performance indicators (KPIs) such as system efficiency, energy consumption, reliability indices, and outage metrics; identify trends, anomalies, and opportunities for improvement. Support root-cause analysis of operational issues, unplanned outages, equipment failures, and performance deviations; document findings and recommended corrective actions. Develop and maintain data models and tools that support forecasting, load profiling, and capacity planning for steam, chilled water, and 15kV electric systems. Maintenance Planning & Asset Management Support the development, implementation, and continuous improvement of preventive, predictive, and reliability-centered maintenance programs across all utility plants and distribution networks. Work with supervisors, planners, and craft personnel to optimize maintenance schedules, ensuring efficient use of resources and minimal disruption to utility services. Analyze maintenance history, failure data, and work-order information to recommend changes to maintenance strategies, task frequencies, and spare parts holdings. Assist in the configuration, administration, and reporting of the Computerized Maintenance Management System (CMMS), ensuring high-quality asset and work-order data. Collaborate with Engineering staff on asset criticality assessments, life-cycle planning, and capital renewal prioritization. Business Processes, Compliance & Documentation Document and standardize key operations and maintenance workflows, including work management processes, outage planning, and change management. Assist with environmental, safety, and regulatory compliance reporting related to utility plant and distribution system operations. Maintain accurate records of system performance, maintenance activities, and asset attributes to support audits, permitting, and internal reviews. Support the development and maintenance of operating procedures, maintenance procedures, and training materials for utility systems. Projects & Continuous Improvement Participate in and, where appropriate, lead cross-functional initiatives to enhance reliability, safety, energy efficiency, and customer service. Support commissioning, performance testing, and post-project evaluation for new or upgraded equipment and systems. Evaluate and recommend tools, technologies, and analytical methods (e.g., condition monitoring, advanced metering, fault detection, data visualization) to improve operational effectiveness. Collaborate with campus stakeholders (Facilities, Schools, departments, building managers) on issues related to utility performance, reliability, and customer concerns. General Other duties as assigned. Working Conditions: This is an on-campus position (not hybrid or remote) based in Cambridge and Allston, Massachusetts. Work location is responsive and subject to change based on business needs. Primarily office-based with frequent visits to utility plants, mechanical spaces, and distribution system infrastructure across campus. Exposure to industrial environments, including noise, heat, rotating equipment, and high-voltage areas; requires use of appropriate personal

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Harvarduniversity? Share your experience