Central Planning Manager

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Role OVO-View Location: Hub based! Bristol, London or Glasgow But you have the flexibility to work wherever suits you best Team: Central Planning Team Salary banding: £42,500 - £53,000 Experience: Mid level Working pattern: Full-Time Reporting to: Central Planning Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Ownership, Detail orientated and focused Top 3 qualities for this role: Communication, Stakeholder management and Resilience Closing date: Friday 12th June at 12pm Where you'll work: Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. You'll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life. Everyone belongs at OVO: At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: You'll be working as part of the Central Planning Team within OVO Retail and will be at the heart of enabling the planning for customers for the Ovo business . You'll champion customers excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives. You'll work as part of the Resource Planning Team reporting to the Senior Central Planning Manager and help develop world-class plans that challenge the business to keep moving forward and work across our wider function and our Operations stakeholders to deliver our collective goals. This role in a nutshell: You'll be responsible for developing standardisation for COO estate, operational build and management of Supply & Demand plans across functional areas. Supported by Planning Analysts, you'll ensure delivery of robust end to end planning solutions from 15 minutes through to long range projections, that will enable the successful delivery of Ovos business objectives . With responsibility for delivering solutions that protect operational service levels, managing against agreed budget envelopes auditing & monitoring any variance drivers in order to react and plan accordingly. You'll be tasked with building rigor in planning, accurately forecasting supply & demand, and ensuring resource requirements & staffing solutions are defined to ensure Ovo Energy delivers world class service to its customer base. You'll also be be proactive and collaborate on key change initiatives , migrations, product launches, partnering to ensure flawless execution of the plan and attainment of our agreed KPIs Your key outcomes will be: Strategic Forecasting & Financial Management Model Optimization: Assess, improve, and maintain robust supply and demand models using best-in-class statistical methodologies to drive accuracy and optimize operating expenses. Budgeting & Re-forecasting: Deliver annual budget outlooks and monthly re-forecasts in alignment with the Ovo Planning Cycle, maintaining rigorous audit tracking for all variances. Financial Accountability: Present monthly financial "walk-downs" to senior leadership, clearly articulating the root causes of variances against previous budgets. Operational Alignment & Execution End-to-End Planning: Ensure tactical intraday and strategic forecasts are seamlessly aligned, optimizing shift patterns to match Time-of-Day (ToD) demand and secure operational SLAs. Partner Coordination: Package and share accurate forecasting data with internal deployment teams and external OSP partners to facilitate efficient scheduling. Risk Mitigation: Proactively identify operational risks, collaborate with stakeholders to build mitigation plans, and maintain meticulous historical performance records. Stakeholder Business Partnering & Insight Data Storytelling: Translate complex data and operational metrics into clear, compelling performance insights for senior leadership and key stakeholders. Cross-Functional Collaboration: Partner with Business Readiness, project teams, and wider Ovo Care departments to capture critical inputs for the forecasting and resourcing process. Strategic Challenge: Build trusted relationships with senior operational leaders, acting as a strategic business partner who can constructively challenge assumptions when necessary. Resource & Capacity Management Capacity Ownership: Drive resourcing solutions by owning recruitment plans and locking in suppliers to meet ongoing project capacity needs.

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