Senior Director, Care Servicing Operational Analytics

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TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Global Operations Strategy & Analytics team enables data-driven decision-making across customer care and servicing operations at TransUnion. This team partners closely with Care & Servicing leadership, enterprise data teams, and strategy functions to drive performance, efficiency, and customer outcomes. This role reports to the SVP, Global Operations Strategy & Analytics and serves as a key analytics partner to senior Care & Servicing leadership. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities Lead the vision, roadmap, and execution of the Care & Servicing Operational Analytics platform, aligning to enterprise analytics strategy. Translate business priorities into scalable analytics capabilities, including KPI frameworks, performance measurement, and operational insights. Serve as a trusted analytics advisor to senior leaders, shaping strategy, execution, and investment decisions through data-driven insights. Drive modernization of analytics capabilities through automation, advanced analytics, and AI (Artificial Intelligence) enabled insights. Partner with Global Operations Strategy & Analytics to ensure analytics informs strategic priorities, operating plans, and transformation initiatives. Act as a key bridge between business stakeholders, analytics teams, and enterprise data platform (OneTru) partners. Establish and govern consistent operational performance metrics and success measures across Care & Servicing. Embed analytics into operating rhythms, including forecasting, capacity planning, and business reviews. Lead and develop a high-performing analytics team, building capabilities across BI (Business Intelligence), performance analytics, and advanced analytics. Required Knowledge and Experiences 15+ years of experience in analytics, business intelligence, operations, or strategy, leveraging data to drive enterprise decision-making. Experience partnering with senior executives to translate strategic priorities into actionable analytics and performance insights. Proven ability to build and scale analytics platforms or operating models in complex, data-driven environments. Strong communication and storytelling skills, with the ability to influence decision-making at senior levels. Bachelor's degree required (or equivalent experience); advanced degree preferred to support analytical rigor and strategic thinking Required Knowledge and Experiences Required Technical Skills Experience with BI (Business Intelligence), data visualization, and performance analytics tools to generate insights and drive action. Familiarity with AI (Artificial Intelligence) and advanced analytics techniques, including predictive analytics and automation. Experience working with enterprise data platforms (e.g., lakehouse architectures, semantic layers, shared data products). We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: Experience leveraging large-scale consumer data to drive operational insights and performance improvement. Applied experience with AI / advanced analytics (e.g., ML - Machine Learning, predictive modeling, intelligent automation) to enhance decision-making. Background operating at the intersection of strategy, operations, and data, translating insights into measurable outcomes. Experience working within customer care or servicing analytics environments. (inferred from role scope and domain context) #LI-KJ1 Benefits that support every part of your life: At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one. For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection : We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future : Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long

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