Senior Product Manager - Marketplace Quality
External
Stubhub · New York, NYPrepare for this interview
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About the role
As a Senior Product Manager - Marketplace Quality , you will design and evolve the intelligence layer that governs how supply enters StubHub. You'll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust - pushing beyond traditional risk tradeoffs. This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub. Location: Hybrid (3 days in office / 2 days remote) - New York, NY or Century City, CA
Responsibilities
- Build the Future of Marketplace Trust
- Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
- Develop low-friction onboarding frameworks that expand marketplace liquidity and safety - introducing innovation that unlocks new supply without compromising fan trust.
- Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.
- Own a Key Fulfillment Product Domain
- Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area.
- Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.
- Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace.
- Deliver Meaningful Impact at Scale
- Improve how sellers enter and interact with the platform-driving the right outcomes for fans, partners, and marketplace health.
- Use data to understand emerging patterns, measure system performance, and inform prioritization.
- Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.
- What You've Done:
- 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments.
- Proven ability to operate independently in ambiguous problem spaces-setting strategy, aligning stakeholders, and driving execution.
- Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.
- Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.
- Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health.
- Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment.
Benefits
Additional Information
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About the Admissions Team: Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in-reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events - without compromise. We don't believe trust and growth are a tradeoff. We believe in inventing systems that expand both.
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