Principal Quality Engineer, Media Services, Apple Services Engineering

About the role

We are seeking a Principal Quality Engineer to help drive an evolution of our Quality Engineering organization for Commerce & Growth. This role will partner with leaders across Apple Services Engineering who develop quality engineering systems and tests and help re-imagine how we ship quality products to customers. The team is responsible for qualifying a wide array of diverse systems that operate at a massive scale - from server APIs powering our media experiences to user interfaces that deliver the best of our services to customers. AI is here to stay and new opportunities for raising quality while increasing efficiency abound. We are looking for an experienced quality leader with a proven track record of developing strategy, building processes and tools, and driving adoption across an organization. You should have a history of driving quality through tools, systems, and automation, and possess a strong background in software development. Additionally, you are a team player who is eager to collaborate and build partnerships with other quality and engineering organizations.

Responsibilities

• Define and drive cross-organizational quality strategy and execution
• Collaborate with Engineering and Product partners to align on strategic efforts and incorporate them in the overall product lifecycle
• Define, instrument, and implement metrics to measure success of the strategic efforts
• Integrate AI as a core competency into Quality lifecycle and tooling (e.g., test case generation, anomaly detection, coverage analysis)
• Communicate progress effectively across the organization, to all levels of leadership.

Requirements

• Experience testing server-side systems.
• Experience planning and leading software release cycles.
• 10+ years experience in the quality engineering space.
• Experience leading large technical organizations through change.
• Expert in the practice of QA/QE and track record of improving quality through processes, systems, and automation.
• Strong technical leadership and keen architecture sense.
• Capacity to engage in deep technical detail yet move fluidly into big-picture thinking.
• Honed practice of developing technical leaders, setting clear strategy, direction and goals
• Experience working with distributed teams across cultures, geography, and timezones.
• High value for teamwork, collaboration, and driving cross-functional alignment. Fluent in influencing without control.
• Strong practice of stakeholder management.
• Ability to drive clarity in the midst of ambiguity.
• Superb communication skills: ability to convey complicated concepts concisely and tailor messaging to different audiences.
• Bachelor's degree in a quantitative field, such as computer science, engineering, or mathematics.
• Pay & Benefits
• Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Additional Information

Imagine what we could do together. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what we could accomplish! The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. We are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And we do it on a massive scale, meeting Apple's high standard for quality and excellence, to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

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