Operations & Admin Executive运营行政专员

About the role

About Us 关于我们 Bridging Education (新加坡壹站教育) is a Singapore-based education consultancy helping Chinese-speaking families with K-12 International school and university admissions across Singapore, Hong Kong, the UK, and Australia. 壹站教育是一家专注服务华人家庭的新加坡本地教育咨询公司，帮助家庭处理新加坡、香港、英国及澳洲的幼儿园、中小学及大学申请事宜。 About the Role 关于职位 You will be the operational backbone of the company - managing client application processes end-to-end, coordinating with schools and teachers, and keeping everything running smoothly. 你将是公司运营的核心支柱，全程管理客户申请流程、协调学校与老师事务，确保各项工作顺畅推进。 Key Responsibilities 主要职责 Client & Application Management 客户与申请管理 Issue document checklists and collect materials / 发送材料清单并跟进收集 Track all active cases via CRM / 通过CRM系统跟踪所有在案客户进度 Submit school applications, follow up with admissions offices / 提交申请，跟进学校招生部门 Handle post-offer steps: student pass, enrolment procedures / 处理录取后事宜：学生证申请、入学手续等 Academic Scheduling & Teacher Coordination 课程安排与老师协调 Manage lesson scheduling, rescheduling, and teacher communications / 管理排课、换课及师生沟通 Send weekly lesson reminders to students and tutors / 每周发送课程提醒 Track lesson records and follow up on tutor fees / 跟踪课时记录并追收课时费 Content & Communications Support 内容与传播协助 Assist with WeChat and Xiaohongshu content publishing / 协助微信公众号及小红书内容排版发布 Prepare announcement materials / 制作海报 Support community group management / 协助社群群组日常维护 General Administration 综合行政 Attend school open days and training sessions / 参加学校开放日及培训 Maintain and update school information databases and SOPs / 维护更新学校资料库及操作流程 Handle appointment bookings and ad-hoc office administration / 处理预约及日常行政事务 Requirements 任职要求 Fluent in Mandarin (written and spoken); working English proficiency / 中文母语，英文能处理日常邮件及表格 Strong organisational skills and keen attention to detail / 条理清晰，细心严谨 Proactive and self-directed / 主动积极 Willing to learn and use various digital tools / 愿意学习 Prior experience in education, admissions, or administration preferred / 有教育、升学或行政相关经验者优先 Singaporean Citizen or PR preferred / 新加坡公民或永久居民优先

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