Customer Success Manager, SMB

Responsibilities

• Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software
• Quarterback complex software implementations for top accounts
• Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
• Help design processes, structures, and tools to effectively scale account management best practices
• Provide day-to-day guidance and support to managed accounts
• Massively expanding customer value by working closely with customer sales teams
• Collaborate with the Product team to improve the experience for Qualia users on products sold
• YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
• Significant experience in SMB and strategic account management or direct sales
• Experience owning, delighting, and growing top accounts
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
• Good listener who can understand customer needs and communicate Qualia's value proposition
• Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding quota
• Experience with Salesforce preferred
• Ability to get into the weeds and solve problems independently
• Strong team player, but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Technically fluent
• WHY QUALIA
• By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice .
• #LI-Hybrid

Benefits

Additional Information

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

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