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Customer Service Representative

External
russett logoRussett · Tucson, AZ
Full-timeOn-site1d ago
CRMDocumentation
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Responsibilities

  • Service & Communication:
  • Answer and manage inbound calls with professionalism, clarity, and empathy.
  • Proactively communicate with customers regarding appointments, changes, and technician updates.
  • Serve as a liaison between customers, technicians, and the parts department to ensure smooth operations.
  • Scheduling & Dispatch:
  • Dispatch service technicians efficiently based on location, urgency, and skill set.
  • Accurately document, tag, and track all service calls in ServiceTitan or related software.
  • Verify parts availability prior to dispatching technicians.
  • Optimize schedules to reduce travel time and increase job completion rates.
  • Manage technician availability and on-call rotation schedules.
  • Process & Performance:
  • Track key performance metrics such as response times, dispatch accuracy, and job completion rates.
  • Ensure timely ticket closure and accurate service documentation.
  • Conduct call reviews and customer follow-ups to support technician success.
  • Generate KPI reports for management review.
  • Maintain a high level of organization and process accuracy.
  • Job Requirements:
  • Pay:$16-$20/Hour Depending on experience
  • Core Competencies:
  • Multitasking & Time Management - Effectively juggle multiple priorities
  • Customer Service & Communication - Professional, clear, and confident interactions
  • Process-Driven Thinking - Consistency, accuracy, and efficiency-focused
  • Technical Proficiency - Comfortable navigating dispatch and CRM software
  • Collaboration & Problem-Solving - Team-focused approach to resolving challenges
  • Join a Company That Values Your Skills
  • At Russet Southwest , we believe in teamwork, professionalism, and investing in our people. If you're looking for a stable, rewarding career with room to grow, apply today and become part of a company that's committed to your success.

Benefits

Paid Time Off (PTO): Maintain a healthy balance between work and life.401(k) Plan: Plan for your future with company-supported retirement options.Continued Education & Training: Ongoing opportunities to expand your skills and knowledge.Employee Development: Clear pathways designed to help you reach your full potential.Company & Managerial Support: Training and guidance to set you up for success.Multi-Company Resources: Access to tools, systems, and shared expertise across a larger professional network.Position Purpose:Health insurance401(k)Paid time off

Additional Information

Join Our Team at Russet Southwest in Tucson, AZ - and Grow Your Career! At Russet Southwest , we're proud of our long-standing reputation for delivering reliable, high-quality service while putting customers first. When you join our team, you become part of a supportive, professional environment that values growth, development, and long-term success.

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