Customer Service Specialist (Vulnerable Customers - Casual Role)

Requirements

• At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment.
• Some of the key traits we are looking for in this role:
• You're a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
• You're adaptabl e - you will be working in a fast-paced and changing environment and work well with ambiguity
• You're an excellent communicator - you know the right words and tone to use, whether you're explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
• You're a people person - you love both working with people and helping people
• You're empathetic you care and want to understand customers' problems

Additional Information

⚡About Amber Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It's a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy. We are a clear category leader in Australia for home battery automation and are growing rapidly (over 80k customers) . We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK . Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next. We are scaling rapidly and you'd be joining a team of over 200 committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry. Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026 , we will push this even further with our new vehicle-to-grid (V2G) technology . 💻 About the Role At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber's long-term success. Want to help improve the environment by shifting the worlds energy usage towards renewables?

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at amberelectric? Share your experience