Patient Support Assistant (PSA) - Family Medicine - Niles

Responsibilities

• Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
• Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
• Obtain prior authorization for procedures
• Review provider templates
• Provide other administrative support under the direction of the Physicians and Practice Manager

Requirements

• Education: High school diploma or equivalent work experience is required. Graduate of an accredited medical assisting program is preferred, but not required.
• Certification: N/A
• Experience: 1 - 2 years in an administrative/customer service position, EPIC knowledge and experience preferred. Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative
• Unique or Preferred Skills: N/A
• Benefits (For full time or part time positions):
• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities
• When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
• Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
• Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
• Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
• EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
• #ZRC

Benefits

Additional Information

Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Patient Support Assistant - Family Medicine Position Highlights: Position: Patient Support Assistant Location: Niles, IL Full Time/Part Time: Full Time Hours: Monday-Friday 9am - 5:30pm Required Travel: Travel to other sites based upon department need

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