General Manager, Paradise Valley (Opening Fall 2026)

About the role

Build Something Special Our Paradise Valley location is scheduled to open in Fall 2026, and we're looking for a General Manager to join the team before opening to help bring the vision to life. This is an opportunity to shape the culture, build a high-performing team, and establish the operational foundation for a successful launch in one of Arizona's most discerning markets. Unlike many pre-opening opportunities, this role offers the chance to build a new location while benefiting from the support of an established and growing company. You'll partner closely with ownership and have access to proven systems, operating standards, training programs, and brand resources that have already been developed and refined. Before opening, you'll complete a structured onboarding process that includes remote learning, operational training, and hands-on preparation. The goal is to ensure you have a deep understanding of the brand, confidence in company standards, and the tools needed to effectively train and lead your team from day one. As General Manager, you will be responsible for the overall success of the Paradise Valley location, including financial performance, team development, customer experience, operational excellence, and brand representation. This is a hands-on leadership role that requires both strategic thinking and day-to-day operational execution. Success in this position requires a strong background in specialty coffee, hospitality, and team leadership, along with a willingness to step into any role within the café when needed. Whether supporting the team during a busy rush, training new hires, managing inventory, resolving guest concerns, or overseeing administrative responsibilities, you'll set the standard through your actions and leadership. Working directly with ownership, you'll play a key role in creating an exceptional guest experience, developing a strong team culture, and establishing Paradise Valley as a flagship location for the brand. Responsibilities Pre-Opening Responsibilities Partner directly with ownership during the pre-opening phase to prepare the location for a successful launch Recruit, interview, hire, and onboard the opening team Develop staffing plans and assist with workforce planning for launch and ongoing operations Lead training and certification of all team members before opening Help establish operational systems, workflows, service standards, and team expectations Assist with equipment commissioning, café setup, merchandising, and operational readiness Participate in inventory planning, opening orders, and vendor coordination Build relationships within the Paradise Valley and Scottsdale communities prior to opening Support local marketing initiatives, grand opening planning, and launch events Ensure all opening milestones are completed on schedule and to company standards Business & Financial Management Full P&L ownership for the Paradise Valley location, including revenue, labor, inventory, and operating expenses Monitor and drive key business metrics, profitability, and operational efficiency Develop action plans to achieve sales goals and maintain labor and cost targets Track KPIs and regularly report location performance to ownership Team Leadership & Development Recruit, hire, onboard, train, schedule, and lead the location team Create a culture of accountability, hospitality, professionalism, and continuous improvement Conduct performance reviews, coaching conversations, and employee development planning Build bench strength and develop future leaders within the organization Ensure proper staffing levels and floor coverage at all times Specialty Coffee & Hospitality Leadership Serve as the in-house expert on coffee quality, beverage preparation, workflow, and service standards Train and coach team members on espresso preparation, milk texturing, brewing methods, product knowledge, and guest engagement Maintain high standards for beverage quality, consistency, cleanliness, and presentation Lead by example in delivering exceptional hospitality and customer experiences Resolve customer concerns professionally and proactively Operations Management Oversee all daily operations, including opening and closing procedures, cash management, inventory control, receiving, and facility maintenance Manage inventory ordering, receiving, waste reduction, and product availability Ensure compliance with all company policies, health and safety requirements, and applicable employment laws Maintain operational systems, processes, and standards that support growth and consistency Brand & Community Engagement Represent the brand within the Paradise Valley and Scottsdale communities Develop local partnerships and community relationships that drive awareness and traffic Execute local marketing initiatives and support brand-building efforts Maintain exceptional visual merchandising, product displays, and overall store presentation Working Manager Expectations Be capable of performing all rol

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