Head, T&O Business Management

About the role

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: Reporting to the Group Head, Technology & Operations (CTO), the vacant Head of Technology Strategy & Business Management is a senior leadership role accountable for the strategic, financial, operational, governance, risk, and compliance management and operations of the Technology & Operations (T&O) organization. This critical role supports the Office of the CTO and provides enterprise-level leadership to ensure T&O is managed transparently, efficiently, effectively, and in compliance with regulatory and internal control expectations. The Head will act as a trusted advisor to the CTO and T&O Senior Leadership Team (SLT) developing T&O strategy and Board-level deliverables while also overseeing/driving all aspects of the management of T&O as a business.

Responsibilities

• Spearheading the development of all T&O strategy and Board-level presentations and supporting analysis
• Driving end-to-end coordination of strategic planning activities across T&O functional pillars
• Leading the development and execution of the annual T&O business plan and budget, ensuring alignment with enterprise strategy, financial planning cycles, and regulatory expectations
• Owning the business proposal and investment governance process for T&O-sponsored initiatives, partnering with Business Owners and Finance to ensure value realization and alignment to organizational priorities. This includes the tracking of benefits realization of all T&O investments
• Establishing and leading T&O governance frameworks that align with enterprise governance, risk, and compliance standards
• Owning and evolving T&O risk and compliance management practices, including identification, assessment, monitoring, mitigation, and reporting of operational, financial, technology, and regulatory risks
• Partnering with Enterprise Risk, Compliance, Legal, and Internal Audit to ensure T&O meets regulatory, audit, and control obligations, including remediation of findings and continuous improvement
• Embedding risk-informed decision-making into investment, prioritization, and operating processes.
• Developing and operationalizing the 'CTO Dashboard' to track all key metrics/elements of T&O's business posture - People, Financials, Operations, Program/Project Delivery, etc.
• Building strong partnerships across the enterprise to align on priorities, dependencies, risks, and outcomes
• Provide clear, concise executive insights to support decision-making at the SLT and Board-adjacent levels.
• Leading, developing, and inspiring a high-performing team, fostering a culture of accountability and continuous improvement.
• Own the collection, analysis, and executive reporting of all T&O performance metrics for:
• Enterprise Monthly Operating Review (MOR)
• T&O Monthly Operating Review
• T&O Quarterly Business Review (QBR)
• Quarterly Board meetings
• What You Bring:
• 15+ years of progressive experience in technology Chief-of-staff and/or business management, governance, risk, compliance, strategic planning, or operational leadership roles and/or management consulting experience at a strategy firm (e.g., MBB - McKinsey, BCG and Bain) or Big 4 consulting firm
• Bachelor's degree in business, finance, technology, or a related field (MBA or relevant certifications considered an asset)
• Strong understanding of governance, risk management, and compliance within technology and regulated environments
• Exceptional business, financial, and operational acumen
• Proven ability to influence and partner with senior executives and enterprise stakeholders
• Demonstrated experience operating in complex, matrixed organizations
• Strong analytical, organizational, and executive communication and presentation development / Powerpoint skills
• Ability to balance strategic thinking with hands-on execution
• Experience leading teams and/or enterprise-wide initiatives
• Self-starter with a strong sense of ownership, accountability, and resilience in fast-paced environments
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• What We're Offering:
• The hiring range for this position will depend on factors such as skills, experience, and job-related knowledge, but Intera

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