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Reservations Agent - Full Time

External
Accorhotel logoAccorhotel · Vancouver, Canada
Full-timeOn-site1mo ago30+ days old, may be filled
ComplianceLeadership
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Responsibilities

  • Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner
  • Provide detailed information about rooms, rates, packages, and hotel services
  • Accurately input, modify, and manage reservations in the Property Management System (e.g., Opera Cloud)
  • Maximize revenue opportunities through upselling and promoting hotel offerings
  • Maintain a strong understanding of hotel availability, promotions, and policies
  • Ensure all guest preferences, special requests, and VIP notes are properly documented and communicated
  • Collaborate with Front Office, Sales, and other departments to ensure seamless guest experiences
  • Monitor reservation accuracy and ensure compliance with company standards
  • Handle cancellations, changes, and billing inquiries with professionalism and care
  • Follow Forbes Five-Star service standards in all guest interactions
  • Other duties assigned
  • Your experience and skills include:
  • Previous experience in a reservations, front office, or customer service role, preferably in a luxury hotel environment
  • Strong communication skills (verbal and written)
  • Excellent attention to detail and organizational skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Experience with Opera Cloud or similar reservation systems is an asset
  • Strong problem-solving skills and a guest-focused mindset
  • Ability to work flexible shifts, including weekends and holidays
  • Your team and working environment:
  • You will be part of the Reservations and Front Office team in a fast-paced luxury environment where attention to detail and personalized service are key. Our culture is built on collaboration, excellence, and creating memorable guest experiences
  • Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.
  • Our commitment to Diversity & Inclusion:
  • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  • Why work for Accor?
  • By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
  • Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits

Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada's most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free CertificationA competitive rate of $33.00 per hourComplimentary work meals through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and WhistlerTransLink monthly pass reimbursement programExtensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleaguesOpportunities to participate in sustainability, charity, and community engagement initiativesAccess to world-class training, leadership programs, and career development opportunities across a global hospitality networkBe part of a dynamic, diverse team in a stunning luxury environment where no two days are the sameEnjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor propertiesOpportunity to grow within a collaborative and professional Rooms Division teamDistinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the cityHealth insuranceDental insuranceVision insuranceFlexible schedule

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