Specialist - IT

About the role

Primary Function Responsible for day-to-day IT Support task for Hardware, Software and other IT equipment including network and cooperation with Global IT team for solving the trouble shooting Projects Management, liaise with team members and vendors, local and Global Teams members Customer service and interpersonal skills required to follow up with users and counterparts, provide feedback and see issues through to resolution Resolve application and system failures Quotations, orders, and servicing for IT equipment Network, Infrastructure, Servers and IT Equipment Related Support Multi-level support, manage, maintain, and convey resolutions for issues pertaining to Software, Hardware, Printers, IT equipment, Email, Networks, Infrastructure (switches, firewalls), Telecommunications for up to 100 users (local and overseas). Understanding the potential cyber security vulnerabilities in computer-based systems, technical procedure, and protection measures to ensure availability and integrity of systems and data Configure IT profiles and equipment for joining / leaving users. Provide expert knowledge on MS Office and Windows applications to resolve issues IT Asset Management, Acquisition and Disposal of IT equipment. Monitor Backup Server and Enterprise Backup Systems Carry out scheduled and emergency maintenance of managed systems to ensure that the production platforms run at optimal capacity Support Business and Administration Application Systems In-house and web applications and liaise with Vendors respectively. Door Access, CCTV and Teams Phone Systems Others (Omni-channel, WhatsApp)

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Company Intel

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