Global Hub People Operations Manager

Responsibilities

• -Lead the Global Hub Administrators, ensuring quality and accuracy
• -Work in line with agreed processes and service levels and actively participate in day‑to‑day operational activities.
• -Establish team KPIs, promoting continuous improvement across HRO processes
• -Oversee said processes, meeting Service Levels and KPIs
• -Review performance and resolve issues
• -Support process enhancements and best practice implementations
• -Provide guidance on complex cases and lead issue resolution
• -Coordinate with stakeholders for aligned reporting
• Success Criteria:
• -Achieved high quality and efficiency in HRO activities.
• -Demonstrated effective team leadership, resulting in improved team performance
• Reports to: Head of Global People Operations
• Direct Reports: Global Hub People Operations Administrators
• Type of Role: Full-time
• Location: Manila
• -University degree in Human Resources Management, Business Administration, or a related field preferred.
• -5+ years of relevant work experience in the People & Culture, with a focus on HR Operations activities.
• -Very good understanding of transactional People & Culture processes.
• -Proficiency and strong knowledge in HR systems. Experience in HRIS platforms such as SAP SuccessFactors or similar is a strong plus.
• -Excellent leadership skills, with the ability to motivate and develop team members
• -Strong analytical and problem-solving skills, with a customer service orientation and excellent communication and interpersonal skills
• Proficiency level in English

Additional Information

Overall Description: Leads and manages the Global Hub People Operations Team and operations

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