IT Application Analyst

Responsibilities

• The IT Applications Analyst plays a critical role in ensuring the effective operation, support, and continuous improvement of business applications by acting as a key interface between IT and the wider organisation.
• The role also focuses on enhancing business processes through efficient use of technology, maintaining documentation, and ensuring clear communication, while operating with a high degree of autonomy to deliver reliable, customer-focused application services.
• You will be accountable for the following:
• IT Service Desk despatcher
• Problem ticket management
• Work Request Triage and organiser
• Purchase orders and invoicing maintenance
• Delivery of team KPI and reporting pack
• Project monitoring and schedule planning
• Work with the business to analyse incidents and provide relevant solutions or signpost to the correct resources
• Provide support for migration projects as and when required
• Understand the business requirements and triage to correct analysts
• Work with business experts and technical resources to facilitate incident & problem resolution
• Ensure effective communication with business and project stakeholders
• Operates independently with limited supervision
• Obtain acceptance for all deliverables from the business

Requirements

• Experience in incident and problem management.
• Experience working in service desk or call queue operations.
• Understanding of service level performance and reporting.
• Proactive mindset with a solution-focused approach.
• Ability to interpret business requirements effectively.
• Skilled in triaging requests and prioritising workloads.
• Strong collaboration skills when working with technical teams and business users.
• Ability to deliver timely and effective solutions.
• This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
• Security Clearance
• Why join us
• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance : All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Refer a friend: Receive a financial reward through our referral programme.
• Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
• For a full list of our company benefits please visit our website.
• Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing gl

Benefits

Additional Information

Job Description: Salary Range: £40,000 - £50,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.

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