Field Engineer I

Responsibilities

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

Requirements

• Associate's degree in Information Technology or a related field (or equivalent experience).
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.
• Physical Requirements
• Ability to lift up to 75 lbs. during hardware installation.
• Combination of sitting, standing, and walking throughout the day.
• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.
• Work Environment
• Work is performed in office, customer site, and lab environments. This role requires some exposure to active casino gaming floors.
• Why Aristocrat?
• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities
• Our Values
• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen
• Travel Expectations
• Up to 75%
• Pay Range
• $45,500 - $84,500 per year
• Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ .
• Additional Information
• This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Benefits

Additional Information

At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual who excels in problem-solving and enjoys collaboration. You'll engage in pre-sales consultation, implementation, and provide outstanding post-sales technical support. Join us and be a part of an ambitious team that values innovation and happiness!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at aristocrat? Share your experience