Sales Office Administrator

About the role

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. CRFS, a global leader in Radio Frequency (RF) technology, was founded in 2007 to innovate in spectrum monitoring and geolocation. The company focuses on manufacturing and designing advanced hardware and software solutions to detect, monitor, and analyze RF signals in complex environments. This expertise has proved crucial to various sectors, including national spectrum regulators, the military, and security and intelligence services. Today, the company's technology is recognised, preferred and embedded in most NATO countries and deployed worldwide. CRFS' mission is to continue pioneering sophisticated technologies for complex challenges in the RF spectrum domain. Job Description CRFS is seeking a Sales Office Administrator who will report to the UK Sales Operations Director on the UK Sales team. The successful candidate will serve as the operational backbone of the UK Sales admin function-managing order processing, CRM administration, and customer communications-to ensure a seamless sales process and high customer satisfaction. This position is based in the CRFS's headquarters in Cambridge, UK, operating on a hybrid schedule. The following represents the current essential functions of this position. CRFS leadership may assign or reassign duties and responsibilities at its discretion. Order Processing: Receive and accurately process sales orders via email or phone, ensuring complete data integrity and timely fulfillment. Invoicing and Documentation: Generate and send invoices to end customers, verify data accuracy in all orders, and maintain up-to-date customer records. Portal Management and Document Control: Operating, updating and managing user access on company web portals. Accurately filling out, submitting and tracking the status of electronic or paper forms. Sales Team and Customer Support: Provide high-quality inside sales support to the sales team, acting as the key liaison between sales representatives, customers, and logistics partners to increase team productivity and effectiveness. CRM Management: Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team; support lead generation and conversion initiatives using data analytics. Logistics Coordination: Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers. Trade Show and Event Support: Assist with preparation and coordination for CRFS activities at trade shows and industry conferences. Post-Sale Support: Handle post-sale inquiries, returns, and warranty issues; maintain high customer satisfaction through responsive and professional follow-through. Travel Requirement: Occasional travel required to support trade shows and customer meetings (estimated up to 10%). Perform other related duties of which the above are representative. Basic Requirements Previous experience in sales support, customer service, or an administrative role. Required Skills: Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word), Google suite of tools; excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping. Required relevant CRM or business administration certifications are a plus. Preferred Knowledge & Skills: Bachelor's degree in Business Administration, Communications, or a related field preferred. Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry. Familiarity with Salesforce or HubSpot CRM platforms and experience using data analytics to support sales reporting or pipeline management. Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus. In return for

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