Meeting & Events Supervisor

Responsibilities

• Enquiry Excellence: Ensure all enquiries are handled efficiently and professionally, meeting Radisson Hotel Group standards and agreed response times.
• Sales Conversion: Drive conversion from enquiry through to signed contract, utilising RHG tools, systems, and processes to maximise revenue opportunities.
• Team Support & Leadership: Support, coach, and assist team members to ensure the smooth day-to-day running of the Cluster Groups & M&E department.
• Client & Guest Experience: Deliver a consistently high level of service, ensuring both property and company standards are achieved.
• Sales Culture: Contribute to a proactive, sales-driven environment by identifying upselling, cross-selling, and new business opportunities.
• Collaboration: Work closely with colleagues across departments to maximise client satisfaction and resolve challenges with a positive, solution-focused approach.

Requirements

• ✔ Proven experience in a Meetings & Events role, ideally within a hotel or hospitality environment
• ✔ Previous supervisory or team leadership experience (preferred)
• ✔ Strong organisational and prioritisation skills
• ✔ Excellent communication and interpersonal abilities
• ✔ Proactive, hands-on approach with a positive mindset
• ✔ Ability to thrive in a fast-paced, changing environment
• ✔ Passion for delivering outstanding guest and client experiences
• ✔ Confidence using Microsoft Office and booking/sales systems
• Why Join Radisson Hotel Group?
• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development-helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference-in hospitality, your community and beyond.
• Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.
• Apply now and let's make every moment matter.
• We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Additional Information

Are you an experienced Meetings & Events professional ready to step into a leadership role with a global brand? We're looking for a confident and motivated Meetings & Events Supervisor to join our dynamic Cluster M&E Team at Radisson Hotel Group . As a Meetings & Events Supervisor , you'll play a key role in supporting the success of the Cluster M&E department. You'll help drive enquiry conversion, maintain exceptional service standards, and support the development of the team, ensuring every client and guest receives a seamless and memorable experience.

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