Sales & Operations Manager

About the role

We are a growing steam bao business dedicated to delivering fresh, high-quality steamed buns and excellent customer experiences. We are seeking an experienced and motivated Sales & Operations Manager to lead our team, drive sales growth, and ensure smooth daily operations.

Responsibilities

• Manage and oversee daily operations of steam bao retail outlets and sales activities.
• Lead, train, and motivate sales and service staff to achieve performance targets.
• Develop and execute sales strategies to increase revenue and market presence.
• Monitor inventory levels and coordinate purchasing to ensure product availability.
• Maintain high standards of food quality, hygiene, and customer service.
• Analyze sales performance and prepare regular reports for management.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with company policies and relevant food safety regulations.

Requirements

• Diploma in Business, Retail Management, Hospitality, or related field.
• Minimum 3-5 years of management experience in food retail, F&B, or consumer sales.
• Strong leadership and team management skills.
• Excellent communication and customer relationship skills.
• Ability to work in a fast-paced environment.
• Knowledge of inventory management and operational processes.
• Familiarity with food safety and hygiene standards is an advantage.

Benefits

Additional Information

Employment Type: Full-Time

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