Technical Account Manager (English/Arabic Speaker)

About the role

As a Commvault Technical Account Manager: You are required to become a trusted advisor to Commvault's Enterprise Customers and internal stakeholders for all things Commvault; owning the success of the customer post-sale relationship. Demonstrating the value and return on investment for customers is crucial, serving as a pivotal 'go-to' contact who advocates and facilitates successful customer outcomes throughout the broader Commvault organization. Success in this role requires a focus on customer success, technical outcomes, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.

Responsibilities

• The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault products and services. They will also be responsible for driving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• How you will make an impact:
• Customer Relationship Management:
• Build and maintain strong, strategic relationships with key stakeholders within customer organizations.
• Serve as the main point of contact, ensuring alignment between the customer's goals and our cyber resiliency solutions.
• Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.
• Travel and On-Site Customer Meetings: Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.
• Cyber Resiliency Strategy:
• Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.
• Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.
• Lead technical discussions with customer teams to ensure seamless integration and adoption of solutions that meet their complex requirements.
• Customer Experience & Advocacy:
• Ensure an exceptional customer experience by providing proactive, personalized support that fosters trust and loyalty.
• Advocate for customers within the company, ensuring their feedback and needs are represented in product development and service improvements.
• Build customer advocacy by turning satisfied customers into case studies, references, and champions of our solutions.
• Act as liaison between the customer and the greater Commvault ecosystem including Customer Support, Product Management, and Development, Marketing, and Leadership.
• Build relationships with partners and other vendors within the customer ecosystem.
• Drive High GRR & NRR Growth:
• Ensure high Gross Revenue Retention (GRR) by maintaining strong customer relationships and delivering results that meet or exceed expectations.
• Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.
• Use data, metrics, and success plans to monitor the succe

Additional Information

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Preferred locations: Riyadh or Jeddah, KSA

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