Guest Services Agent

Benefits

Additional Information

What you will be doing/ Key Responsibilities: Provide passionate, knowledgeable, and friendly service Assist guests with all enquiries and complaints and provide accurate information to guests Check guests in and out of the Property accurately and in a timely manner Take reservations as required in the absence of the Reservations Manager Answer all telephone calls in a professional manner Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure information is correct Ensure special requests are actioned appropriately and promptly Maintain the cleanliness and the presentation of the front desk at all times Ensure relevant information is communicated between departments Ensure that all Loyalty members are acknowledged and receive their benefits To be successful in this role, you will have: The ability to work a flexible 7-day roster. Exemplary written and verbal communication skills Well-presented with a natural ability to build rapport both in person and over the telephone Strong focus and passion for hotel operations Ability to deliver excellent customer service Self-motivated with positive and professional attitude Proven ability to manage time, multi-task, work under pressure, and think on your feet Strong personal integrity Benefits/ What's in it for you? ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide. Complimentary Duty Meal Mental health and well-being support initiatives, including Access to our Employee Assistance Program . If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you! The Sydney Boulevard Hotel is an unbranded property Managed by Accor. Only candidates who have work rights will be considered. Must have a valid NSW RSA. Must be willing to undergo a police check.

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