Pricing Operations Manager

Responsibilities

• Drive cross-functional initiatives to transform pricing strategy into successful go-to-market execution
• Collaborate closely with several functions across the company - including Pricing Strategy, Product, Product Marketing, Legal, Finance, GTM, and Technology, Data & Intelligence - to evaluate the operational impact of pricing initiatives, develop operational readiness plans, and execute launches
• Navigate ambiguity and fast-moving strategy decisions with confidence, helping the team align quickly and move forward effectively
• Continuously assess and re-prioritize workstreams as business needs evolve, maintaining clarity and momentum across multiple concurrent initiatives
• Drive strategic projects to optimize and automate pricing processes, standards, and engagement frameworks
• Develop business requirements for Technology, Data & Intelligence to build new SKUs in Okta's business systems to support quoting, invoicing, revenue recognition, reporting, and improved transaction processes for Okta's sales teams
• Proactively synthesize and communicate status updates, risks, and blockers to leaders and cross-functional stakeholders for pricing launches - not just when asked, but as a consistent habit
• Gather GTM team feedback on the quality and effectiveness of pricing enablement and training content; develop new and optimize existing pricing enablement and training content for the sales team
• Serve as SME on pricing, product configuration, and go-to-market processes
• Actively contribute to team culture by seeking and incorporating feedback, sharing learnings, and helping raise the bar for how the Pricing Operations function operates
• What you'll bring to the role
• Bachelor's degree in Computer Science, Finance, Marketing, Business, or equivalent experience
• Minimum of 8 years of experience in a business operations or program management role, ideally at a SaaS or enterprise software company; preferably 2+ years in a pricing operations role
• Demonstrated ability to thrive in a fast-paced, high-pressure environment where priorities shift and decisions need to be made quickly with incomplete information
• A track record of strong, proactive communication: keeping stakeholders informed, surfacing issues early, and driving alignment across teams with transparency and clarity
• A learner mentality with an owner mindset: someone who actively seeks feedback, iterates on their approach, and views challenges as opportunities for growth
• Action-oriented with a strong bias toward outcomes: able to solve problems and deliver results in short timeframes
• Demonstrated leadership experience driving complex, cross-functional execution, with a collaborative approach that builds trust across teams and levels
• Exceptional verbal and written communication skills across all levels of an organization
• Proficiency with Salesforce and CPQ, with direct experience supporting or executing system builds (including creating and managing quotable SK

Additional Information

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Pricing Operations Team The Pricing Operations team works in a cross-functional, fast-paced, and dynamic environment with many moving pieces and shifting priorities. The team partners with Pricing Strategy Managers, Product Managers,Technology, Data & Intelligence, and various GTM teams to ensure that Okta's business is ready to operate with the launch of new product pricing and pricing strategies. The Pricing Operations Manager Opportunity Okta is seeking a Pricing Operations Manager to drive initiatives that transform Okta's pricing strategy into successful go-to-market execution. A successful person in this role will be a strong collaborator, intensely curious, and supremely organized. They are known for connecting the dots, simplifying complexities, communicating clearly and proactively, and driving highly collaborative efforts to completion, even when the path forward isn't perfectly defined. For pricing launches, you will be the point person to evaluate the operational impact of pricing initiatives across several Okta teams and partner with those teams to build and execute an operational launch readiness plan. You will work closely with our Technology, Data & Intelligence leads for Salesforce and CPQ to prepare and maintain Okta's SKU catalog and support the creation and maintenance of pricing enablement materials for Sales and GTM teams. As Okta rapidly launches new innovations and expands into new markets, this role is critical to our success.

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