Client Services Representative

Requirements

• High School Diploma or GED equivalent
• 3 years or more experience in customer service
• Associate's degree or higher
• Current or prior Labcorp experience
• 1 year or more experience in the healthcare industry, such as a physician's office, clinic or hospital
• 1 year or more experience in customer service or call center within a lab environment
• Bilingual in English and Spanish
• Additional Job Standards:
• Experienced in managing multiple applications, using two monitors, with strong organizational skills
• Excellent multitasking abilities while maintaining focused attention to details
• Flexibility and ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new application
• At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
• Application Window Closes: 6/4/2026
• Pay Range: $17.75 - $22.00 per hour
• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Labcorp is proud to be an Equal Opportunity Employer:
• We encourage all to apply

Additional Information

Labcorp is seeking a US Remote Based Client Services Representative to join our team to support our Women's Health and Genetics specialty division! Work Schedule: Monday - Friday, 1st shift, Mountain Time Zone. Actual shift start time will require flexibility to start between 6:00 a.m. and 8:00 a.m. Mountain Time Zone (for example, 6am-3pm, 7am-4pm or 8am-5pm MST) Job Responsibilities: Act a liaison between Labcorp, the customer base and patients and sales reps Communicate with all laboratory departments along with outreach to other Labcorp sites Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests Investigate and resolve any patient or client concerns in a timely manner Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing Review test forms for accuracy, resolve and document any discrepancies Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance Flexibility and willingness to perform other job-related tasks as requested, in support of the lab's success and overall patient care

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