Service Engineer (Scientific)

Responsibilities

• Service Execution & Technical Support
• Install, commission, maintain, troubleshoot, and repair scientific instruments at customer sites in regional countries
• Work on advanced systems such as Particle Size Analyzers, XRF, Spectroscopy, and ICP instruments
• Perform calibration, verification, and preventive maintenance according to SOPs and safety standards
• Customer Engagement
• Provide professional communication with customers, including service updates, reports, and recommendations.
• Deliver user training on instrument operation, maintenance, and safety practice
• Coordination & Escalation
• Work closely with internal stakeholders (Sales, Customer Service/Admin, regional experts, factory support) to resolve issues efficiently.
• Escalate technical issues with clear documentation (logs, error data, observations).
• Documentation & Compliance
• Prepare accurate service records, including reports, parts usage, and system configurations/backups.
• Ensure proper handling and traceability of tools and spare parts.
• Follow all safety, quality, and compliance standards.
• Continuous Learning & Capability Development
• Build product and application knowledge through structured training and hands-on experience.
• Prepare service and spare parts quotations to customers enquiries
• Business & Operational Support
• Identify service opportunities such as maintenance contracts, upgrades, and spare parts.
• Support quotation preparation where required.
• Operational Excellence
• Ensure timely service delivery and adherence to quality standards.
• Travel and Others
• Travel overseas for work assignments as and when required or requested by your immediate supervisor or Head of Department.
• Perform any other duties and responsibilities as may be reasonably assigned by your immediate supervisor or Head of Department from time to time.

Requirements

• Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls (or equivalent).
• Experience with analytical/scientific instruments such as Particle Size Analyzers, X-ray Fluorescence (XRF), spectroscopy systems, and/or ICP spectrometers.
• Strong troubleshooting mindset, customer orientation, safe working habits, and clear service documentation.
• Good planning and time management; proactive and able to work independently as required.
• Willing to travel overseas to support regional customers; local travel required (own transport preferred).

Additional Information

JOB DESCRIPTION SUMMARY Be part of the team for analytical and scientific instruments. As a Service Engineer in our Scientific Division, you will work hands-on with advanced technologies used in research, manufacturing, and high‑tech industries. This role offers strong technical exposure, structured training, and regional career development, with opportunities for growth.

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Company Intel

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