Bell Attendant

About the role

The Bell Attendant is the first impression at the La Jolla Shores Hotel. This individual must possess strong customer service skills and consistently provide professional, attentive and genuinely friendly service. The Bell Attendant helps ensure overall member and guest satisfaction by solving problems quickly and efficiently. This person must also have the ability to provide concise and accurate directions and protect the properties from entry by unauthorized persons. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides quality service that meets or exceeds expectations by anticipating member and guest needs, always maintaining a polite, friendly, professional demeanor. Assists guests with directions and instructions, as needed, to area and regional visitor attractions. Communicates with other department staff and officers via the radio. Uses Voice Mail, Pagers and 2-way Radio communication at appropriate times. Uses ten codes to communicate via radio to other security officers and staff. Attends regularly scheduled department meetings. Records data such as unusual occurrences. Refers complaints of service failures to designated departments for investigation and follow up. Responsible for accurate shift closing reports and procedures. Follows up on all outstanding guest assistance requests. Maintains knowledge of current room types, rate structures and features. Is familiar with all facilities and their hours of operation. Is familiar with local events. Coordinates packages with vendors and guests. Maintains a close and professional relationship with all departments. Completes any reasonable request from a manager that the employee is capable of performing. Prepares daily, weekly, monthly and other reports. Treats all guests and employees with respect, dignity and courtesy. Must drive a company vehicle, a valid California Driver's License is required. Other duties as may be assigned. OUTCOME The Bell person position is the guests' initial point of contact and will strongly influence guest impression of the total organization. Prompt and continuous efficient service will contribute to guest comfort and satisfaction. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in English to customers, clients, members, guests, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with prob

Benefits

Additional Information

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc. , where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club , a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel , a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room , celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations.

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