Business Banking Center Manager

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Pay Range: $82,901.00 - $110,549.00 Incumbent is responsible for efficient organization and management of the Business Banking Center's workflow, credit approvals, problem resolution, and personnel management. Responsible for effective utilization of systems used within the department, specifically the origination system (B2B) and the portfolio management system (Risk Advisor). Ensure work is processed in compliance with all applicable regulations and policies. Develop and produce reports to monitor compliance with regulations and service level agreements. Take action to ensure compliance. Advise, counsel, coach, and instruct the Business Banking Center (BBC) staff on various aspects of their jobs. Perform customary human resources functions (hiring, monitor staff productivity and performance, performance reviews, etc. ). Interact with Business Banking and branch relationship managers on various issues relating to loan underwriting. Decide on appeals of credit decisions, requests for policy exceptions, etc. The groups' abilities to deliver high customer service as evidence with a short turnaround has direct affect on the Bank's customer service and out ability to complete effectively in the marketplace. Ensuring the quality of the asset booked to the bank through prudent credit decisions and correct loan structuring will minimize delinquency and loan losses and positively impact the Bank's profitability. Interacts with the Department Manager and Credit Manager regarding credit policy, operations, reporting and various other issues relating to the department. Contributes to the development of new Business Banking strategies, product, etc. Education and Experience: 5 - 10 years banking experience required including 2-5 years as a Commercial Lender or Business Banker 2 years of supervisory experience, preferred 4 year College degree in business desired, MBA preferred Skills and Abilities: Knowledge of commercial lending with strong financial analysis and accounting skills In depth knowledge of small business credit scoring models and strategies are necessary Strong leadership and motivations skills are essential Superior written and oral communications required, including excellent presentation skills Incumbent must possess knowledge of laws governing lending and compliance Knowledge of Bank Credit Policy & Procedures, Government Lending Program policies and regulations Strong working knowledge of loan origination systems, preferably, Baker Hill's B2B system Knowledge of personnel management policy and regulations General banking background in order to identify cross sell opportunities Unique Job Characteristics and Requirements: B2B administrator certificationFiserve CBSImaging system Tasks Performed: 60% Senior Underwriter and point person for day to day underwriting issues. Must insure Small Business Lending adherence with the Bank's loan policy and procedures, compliance, and State and Federal regulations in multiple state environment. 10% Oversee Quality Control. Pre and Post closing review. 10% System Administrator for Bank to Business. 5% Assists in development of solutions relative to work flow improvement and policy. 5% Provide ongoing training to branch personnel. Act as support to Small Business Bankers and Branch Lenders using Bank to Business. 5% Train, mentor, develop and oversee underwriting staff. Conduct annual reviews. 5% Other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

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